Updated: Jan 27
Getting into a collision can be stressful and confusing. We wanted to share these ten points to keep in mind before you have your car repaired. While we are a collision shop in the Treasure Coast of Florida, it applies everywhere. Don't be afraid to ask questions to the repair shop OR your insurance company.
In addition to repairing your vehicle, a good repair shop will take over for you once you file your claim as we do. You should not be an expert in dealing with insurance companies and dealing with collisions, we are. We will work FOR YOU to get you and your family back on the road safely.
1. My car seems fine, should I drive it?
Never drive a car that could be unsafe due to damages. It is understandable that you just want to get your vehicle home and do not want to wait for a tow truck and find a way home. Before you commit to driving your vehicle any distance, examine the damage and where the collision impacted your vehicle. A head on collision, or being hit in the front of your vehicle, may very well have mechanical problems that you cannot see and driving may be dangerous. Finally, depending on where your damage is, examine your tires are free and clear, you can see out your windows clearly and that all your lights and signals work.
Auto Collision Technologies offers assistance in towing and we have after hours drop off. Contact us via phone, or chat on our website at www.autocollisiontechnologies.com
2. Do I have to go to the collision shop that the insurance company tells me to?
You have the right to go to the repair shop of YOUR CHOICE. This is one myth that most people are misinformed about. It is against the law for insurance companies require you to go to a particular shop.
Auto Collision Technologies will call your insurance company with you if you are feeling pressured about this.
3. The insurance company wants me to bring my car to their claim center, but it was towed, now what?
The insurance company may want you to visit their claims center before having your car repaired. It is not uncommon that the insurance company may want you to bring your vehicle to their claims center before having it repaired. Don't stress if you have already had it towed. To make things easier on you, especially if it is inoperable, you can ask them to inspect your vehicle at our shop or the shop of your choice.
4. How do I know I am choosing a reputable collision shop?
Choose a shop that has a uni-body repair equipment and certified repair technicians. Make an informed decision on your collision repair shop. Don't be afraid to ask questions about their equipment and their technicians. Again, you don't have to be an expert, so if you are told they are ASE and/or I-CAR certified that is a good sign.
Auto Collision Technologies is ASE and I-CAR Certified.
5. How many estimates am I required to give to my insurance company?
You are not required by law to obtain more than one estimate or appraisal. You only need to get one.
6. My friend does body work on the side, can I take my vehicle there?
In addition to being one of the second largest investments you are likely to make, your vehicle carries some very precious cargo. Secure your investment by preserving your vehicles value, and know that your family is safe by having the repair done with professional equipment by a professional and certified shop.
7. Does the shop offer a warranty?
We cannot stress enough to ask questions. When you are getting your estimate ask if the collision shop offers a warranty and what it covers.
Auto Collision Technologies offers a lifetime limited warranty on all painting and refinishing services done at Auto Collision Technologies. This includes but is not limited to fading, cracking and peeling of your vehicle.
8. Is it common to have differences in repair estimates?
Yes. A lower price may not include all the necessary work that needs to be done. Compare the estimates side by side (or as many as you have), and be prepared to ask questions. If you do not understand ask more questions.
At Auto Collision Technologies, LLC we will sit down with you and go over every repair we are going to repair. We will explain why it needs to be repaired. We work for you, and not the insurance company.
9. What parts will the shop be using?
This is a question that should be asked when you receive your estimate. It can be confusing so ask as many questions as you need to. To help you understand the variation in parts, here is a breakdown of the difference
OEM Parts/Genuine parts. Original Equipment Manufacturer (OEM) parts are built by the company that initially made the parts for the auto manufacturer. The OEM parts are the same as the part that came with your car.
Aftermarket Parts. After a car is built, companies can manufacturer parts that will work for that vehicle. These companies buy the rights to make the parts. The aftermarket parts do not always look like OEM or genuine parts. They perform the function needed to operate the car. Similar to trusting OEM parts, you can also trust on aftermarket parts to work well and they will be the least expensive.
Like Kind in Quality (LKQ) - These are used OEM parts.
10. Am I doing this right? Is there anyone to help me negotiate with my insurance company?
Let the collision repair shop you choose help you negotiate your claim with the insurance company.
The team at Auto Collision Technologies are experts in dealing with insurance companies and have existing relationships with them. We will "go to bat" for you. We have you and your family's safety first and foremost, and will do everything we can to get you the best outcome possible.
We hope this has helped you with any questions you have. Doing online research is always good, however, if we can help please don't hesitate to stop by or give us a call. We can be reached at:
8401 SE Federal Highway
Hobe Sound, FL 33455
Booking an appointment and online chat is also an option on our website at www.autocollisiontechnologies.com